Refunds & Return Policy

Refund Policy – Zaazam

At Zaazam (zaazamshop.com), we are committed to providing you with high-quality products that make caring for your cat easier and cleaner. We believe in the effectiveness of our products and recommend using them for at least 14 days before considering a return.

If you are not satisfied with your purchase after 14 days and within our 60-day money-back guarantee, please contact us at contact@zaazam.com.

Cancellation Policy

You can request changes or cancellations to your order within 24 hours of placing it. After this period, your order may already be processing, and we may not be able to accommodate cancellations.

If you cancel within 24 hours, your refund will be processed within 7 business days.

60-Day Money-Back Guarantee

We’re confident you and your cat will love Zaazam. Please try the product for a minimum of 14 days to experience its full benefits.

Still not satisfied? You may return your items after 14 days, as long as it's within 60 days of delivery.
Please note: Shipping fees (if any) are non-refundable.

To start a return, contact us via the form on our Contact Us page or email us at contact@zaazam.com.
Please include your Order Number or the Name and Email used at checkout to speed up the process.

Damaged Items

We carefully pack every order, but if your product arrives damaged (not just the packaging), please contact us within 72 hours of delivery at contact@zaazam.com with a clear photo of the damage.

We’ll review your case and, if eligible, send a replacement free of charge.
Please note, we do not accept returns or offer replacements for:

  • Normal wear and tear
  • Misuse
  • Minor packaging damage (such as dented boxes) if the product itself is in good condition

Shipping & Delivery

We aim to deliver your order on time, but delays can happen due to factors beyond our control (couriers, customs, etc.).

Zaazam is not responsible for:

  • Lost, stolen, or delayed packages
  • Delivery issues once the package has been shipped

For delivery problems, please contact your courier directly.

Incorrect Shipping Address

Please double-check your shipping address at checkout!
If your address is incorrect and we are not informed within 24 hours of placing your order, we cannot guarantee resends or refunds.

Policy Updates

We reserve the right to update this Refund Policy at any time. Please review the latest version before making a purchase.

By ordering from Zaazam (zaazamshop.com), you agree to the terms of this Refund Policy.