Shipping Information
Shipping Information for Zaazam
At Zaazam, we are proud to offer our customers FREE shipping on all orders!
Order Processing Times: Please allow 1-3 business days to process and dispatch your order after it is placed. An order is considered dispatched once it is handed off to our shipping carrier and is in transit to your address. During peak times and holidays, processing times may extend up to 7 business days.
Estimated Shipping Times: The estimated delivery time refers to the overall transit time after your order is dispatched. This varies depending on your location. Please see the estimated delivery times for your country below:
🌎 United States: 5-7 business days
🇬🇧 United Kingdom: 7-10 business days
🇨🇦 Canada: 7-10 business days
🇦🇺 Australia: 10-15 business days
🇪🇺 Europe: 7-12 business days
Please note, during peak times and holidays, shipping carriers may experience delays outside of our control. Additionally, if your product is being shipped worldwide, customs delays may occur, extending the delivery timeframe.
Order Changes and Accurate Shipping Details: It is the customer’s responsibility to ensure that shipping details are accurate at the time of checkout. Incomplete or incorrect details may cause delays or even order cancellation. If our system detects issues with your address, we will email you to verify the details within 3 business days. If we don't hear back from you, we may cancel your order.
If you notice an error in your shipping details, please email us at contact@zaazam.com within 24 hours of placing your order. We will make every effort to accommodate changes but cannot guarantee changes after this time.
Delayed Delivery: While we aim to process orders promptly, delays may occur due to factors outside of our control, such as severe weather or transportation issues. We will work closely with our courier partners to ensure timely delivery.
Additionally, delays can occur due to product availability issues, address verification problems, or payment delays. We will notify you promptly if any issues arise that may cause delays.
Zaazam is not liable for delays caused by factors beyond our control, including shipping carrier delays. However, we will keep you informed about your order’s status and do our best to resolve any issues.
Lost or Stolen Packages: Once your package is handed over to our courier partners, it is out of our control. If your package is lost or stolen, please contact us at contact@zaazam.com, and we will assist you. We recommend filing a claim with the courier company directly, as they typically have claims processes for lost or stolen packages. We will follow up with the courier company on your behalf to provide updates.
Please note that Zaazam is not responsible for lost or stolen packages, and these cases fall outside our refund policy. If your package is not found, we may offer a replacement depending on the situation.
In the rare event that the package is not found, we recommend filing a police report.
Shipping Policy Changes: Zaazam reserves the right to modify or update this Shipping Policy at any time without prior notice. It is the customer's responsibility to review the most recent version of the Shipping Policy before making a purchase.
By purchasing from Zaazam, customers accept this Shipping Policy and any future modifications.
For any questions or concerns regarding our Shipping Policy, please don’t hesitate to contact us at contact@zaazam.com.